Frequently Asked Questions

Everything you need to know about our science-backed skincare solutions.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our website or the carrier's site to monitor your delivery status.

What is your return policy?

We offer a 30-day return policy for products purchased directly from our website. If you are not completely satisfied, please contact our customer service team to initiate a return for a full refund, minus shipping fees.

Are NEOSTRATA® products tested on animals?

No, NEOSTRATA® does not conduct animal testing on its products or ingredients, nor do we ask others to test on our behalf, except where required by law.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.

How do I know which product is right for my skin type?

Each product page includes a 'Skin Type' and 'Skin Concern' guide. We also recommend using our online Skin Analysis tool or consulting with a dermatologist to build your personalized regimen.

Do you offer international shipping?

Currently, we only ship to addresses within the United States. For international purchases, please visit our global site to find a local distributor in your region.