Returns & Exchanges

We want you to be completely satisfied with your NEOSTRATA® purchase. If for any reason you are not happy with your order, we accept returns of products purchased on our website within 30 days of the delivery date.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Print Your Label

Download and print the prepaid shipping label provided through the portal and securely pack your items in the original packaging if possible.

3

Ship the Package

Drop off your return package at any authorized carrier location; ensure you keep your tracking receipt for reference.

4

Receive Your Refund

Once our warehouse receives and inspects your return, a refund will be issued to your original form of payment within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing